I LASH Productions

DELIVERY All orders will be dispated the next day from confirmation of payment Estimated delivery ireland 1-2 days UK 3-5 DAYS International 6-9 days RETURNS POLICY Due to the nature of our product and for hygiene reasons all products must be returned in its original/unopened packaging. We will not refund any goods that have been opened or worn. For returns based on unwanted items; you must return within 14 days of receiving the item. In the unusual event that you receive an item damaged we will of course exchange or refund this for you. If you receive a damaged item you must notify us in 7 days. Prior to making any returns. You must first contact enquiries ilashproductions@gmail.com for further details. To complete your return, we require a receipt or proof of purchase. REFUNDS (IF APPLICABLE) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.; We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5 working days Ireland & (UK) & 10 working days (International). LATE OR MISSING REFUNDS (IF APPLICABLE) If you haven’t received a refund yet, first check your bank account again. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at enquries ilashproductions@gmail.com EXCHANGES (IF APPLICABLE) If you wish to exchange an item, you must notify our customer service team on enquiries ilashproductions@gmail.com within 14 days of receiving your order. Our team will then provide you with the next steps if an exchange is applicable. If an exchange is applicable, the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. ilashproductions do not pay returns postage Depending on where you live, the time it may take for your exchanged product to reach you, may vary.